Shipping Policy

Last Updated: August 2026

Thank you for shopping with Warmcape

Processing Time

Orders are typically processed within 1–2 business days before shipment.

Orders are not processed on weekends or holidays.

Shipping Options

Free Standard Shipping

• Estimated Delivery: 7–12 Business Days
• Cost: FREE

Please note: Delivery estimates are not guaranteed and may vary due to weather, holidays, or carrier delays.

Tracking

Once your order ships, you'll receive a tracking number via email.

Incorrect Addresses

Customers are responsible for providing the correct shipping address.

We are not responsible for packages delivered to an incorrect address provided during checkout.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, WarmCape is not responsible for lost or stolen packages.

If you believe your package has been lost, please contact the shipping carrier directly.

Delivery delays can occasionally occur.

Update this section based on the shipping carriers you work with.

Shipment to P.O. Boxes or APO/FPO Addresses

Theraglow ships to addresses within the United States, its territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties and Taxes

My Website (modify) is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (duties, taxes, etc.).

Damages

My Website (modify) is not responsible for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.